Service Animal Policy

service animal banner

For the well-being of patients, staff, providers, and other patrons of Amherst Pediatrics, we adhere to Massachusetts law regarding certified service animals. Persons with disabilities have the right to be accompanied by a service animal wherever they can go. Accommodation is allowed when an individual needs to be seen in our office with their service animal. 

Emotional support animals are not classified under Massachusetts service animal law or the ADA, therefore they are not permitted inside the office or building. Although these animals often have therapeutic benefits, they are not individually trained to perform specific tasks for their handlers. Under the ADA and Massachusetts law, owners of public accommodations are not required to allow emotional support animals, only service animals or dog guides. These laws also do not apply to pets. 

Examples of service animals that must be allowed into public accommodations as stated under the ADA include: 

  • Hearing dogs, which alert their handlers to important sounds, such as alarms, doorbells, and other signals 
  • Guide dogs, which help those who are blind or visually impaired navigate safely 
  • Psychiatric service animals, which help their handlers manage mental and emotional disabilities by, for example, interrupting self-harming behaviors, reminding handlers to take medication, checking spaces for intruders, or providing calming pressure during anxiety or panic attacks 
  • Seizure alert animals, which let their handlers know of impending seizures, and may also guard their handlers during seizure activity, and 
  • Allergen alert animals, which let their handlers know of foods or other substances that could be dangerous (such as peanuts). 

If an individual feels they need to have their ESA accompany them to a visit, the date and time will need to be determined by the office.

Contact Us

Our Address
31 Hall Dr.
Amherst, MA 01002
Tel: (413) 253-3773
Fax: (413) 256-0215
Email: [email protected]

Please note temporary office hours
during the COVID-19 pandemic

Patient Care Hours:
8:00 AM - 4:45 PM: In-office and MyChart Telehealth visits
4:45 PM - 6:00 PM: MyChart Telehealth visits only

8:00 AM - 12:00 PM: MyChart Telehealth visits only

The COVID-19 situation is ever unfolding. We are dedicated to the safety of our patients and staff. Please refer to our website for updates on this changing situation.

* Please note: It is our policy that we do not approve referral requests for visits to outside urgent care centers during times that our office is open.

We are open for urgent visits only on most Holidays. However, our office is closed on the following holidays:

- New Year's Day
- Easter Sunday
- Memorial Day
- July 4th
- Labor Day
- Thanksgiving Day
- Christmas Day

For urgent concerns, you can always reach an on-call provider, even when our office is closed.