MyChart Video Visits

MyChart Video Visits

Please be advised that starting on Tuesday, January 30, 2024, all video visits with our providers will take place with Epic Video Visits rather than Zoom. We believe this transition will be seamless, and the benefit to patients is that Epic Video Visits launch automatically in your default web browser. You will no longer be required to install Zoom on your computer or mobile device to participate in a video visit. 

The process for initiating a video visit has not changed. You will still need to log in to MyChart to start your visit and complete any pre-visit questionnaire. Once you click on “Begin Video Visit,” you will be automatically directed to Epic Video Visit platform.

Before starting your visit, you will be able to test your camera and audio and set up a virtual background. Please note the chat feature will no longer be available.  

The Epic Video Visit client will also allow you to invite other participants to join your video visit with the provider by clicking on the View and Invite Participant option. (See below.) If you have any questions, please do not hesitate to reach out.

Video Visit Sample Screenshot

Contact Us

Our Address
31 Hall Dr.
Amherst, MA 01002
Tel: (413) 253-3773
Fax: (413) 256-0215
Email: [email protected]

Patient Care Hours:
8:00 AM - 4:45 PM: In-office and MyChart Telehealth visits
5:00 PM - 6:00 PM: MyChart Telehealth visits only

8:00 AM - 12:00 PM: MyChart Telehealth visits only

* Please note: It is our policy that we do not approve referral requests for visits to outside urgent care centers during times that our office is open.

We are open for urgent visits only on most Holidays. However, our office is closed on the following holidays:

- New Year's Day
- Easter Sunday
- Memorial Day
- July 4th
- Labor Day
- Thanksgiving Day
- Christmas Day

For urgent concerns, you can always reach an on-call provider, even when our office is closed.